Terms

SUMMARY OF TERMS & CONDITIONS

1. A customer enters into a contract with Restoring Glory once a photograph has been received and the price and terms of repair have been agreed (these terms explain what I believe is possible given the limitations of the original image).
2. 40% of the agreed price is to be paid before work begins (by bank transfer or cash only) and the outstanding balance after the customer has seen and approved the completed restoration (or a watermarked section of the restored picture sent by email).
3. The price quoted is valid for 30 days.
4. A revised quotation may be given if, on closer inspection, the damage to a photograph is significantly worse than was originally apparent. If the customer decides not to proceed, I will return the photograph at my expense.
5. The customer understands that full payment is to be made before the original photograph, the digital file containing the repaired image and any prints of the repaired image are returned.
6. The customer understands that a picture (particularly its colours) may look different on different screens (phone, tablet or computer) and different again as a physical print; and that after the completed restoration has been approved, alterations will incur an additional cost.
7. The customer understands that while an original photograph may have immeasurable sentimental value, I accept pictures for appraisal or repair on the understanding that they have no monetary value (for insurance reasons).
8. The customer understands that the best protection against loss or damage to an original photograph is to make a copy of it before sending it for repair. This colour copy of a photograph is a customer’s real 'insurance', from which a new print could be made.
9. The customer understands that while every effort is made to minimise the risk of loss or damage to photographs that are in my possession, no compensation will be paid in the event of a picture being lost or damaged, and that my liability shall not exceed creating a replacement print from the customer's own colour copy (where this is possible).
10. The customer understands that I am not responsible for original photographs that are in the postal system.
11. The customer understands that while Royal Mail's Special Delivery Guaranteed™ service does offer compensation in the event of loss or damage whilst a photograph is in transit, that (as with all insurance) to make a claim the customer would have to “include your proof of purchase receipt and evidence of the item’s value” - meaning that the customer would need to be in possession of a formal valuation certificate. Few people have such a certificate, so photographs sent by post are effectively uninsured and sent at the owner's risk.